RETURN POLICIES
Return policies
Shipments are made through DHL and have a delivery time of 15 to 20 business days to any part of the Mexican Republic, with an additional cost of $290.00 to your purchase.
If the purchase is less than $4,000.00, shipping payment is mandatory.
If the purchase is over $4,000.00, shipping is completely free.
If you have any questions or issues with your shipment, you can contact us by phone at 55-3922-4483 or via email at aclaraciones@sneakerstore.com
You have 3 business days to exchange the product after delivery to your home for the following reasons:
Size: The product must be in perfect condition, in its box with labels and properly protected for its return to the warehouse.
Model: If the price is higher, the difference is paid; if it is lower, there will be no cash refund, but a credit will be issued to the customer for their next purchase. This credit has no expiration date, and the product must be in perfect condition, in its box, with labels, and properly protected for its return to the warehouse.
Changes are made using the name under which the purchase was registered or the receipt; the return shipping is at the customer's expense, except for changes due to Sneakersstore's error.
The returned product must be sent to the same address shown on the tracking guide included in your package.
Rules for the returns process.
We do not offer cash refunds or returns. If you are not satisfied with the product, you can exchange it for another product from the website.
Can I change my order on Sneakersstore?
Exchanges are only accepted if you are not satisfied with your product or the size, and shipping costs apply.
The product will be exchanged if it is not the one you requested, at no cost.
Are you familiar with Sneakersstore's satisfaction exchange policy?
The expenses generated by the requested change are charged.
Changes can be made within a maximum of 3 business days after delivery to your home.
No exchange will be made if the pair arrives in a condition that would affect its resale.
The replacement is sent once the original item is found in the warehouse and the product quality has been approved.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by dealers or resellers.
In case of stock shortage, a refund is not possible. The process to follow is to wait up to 30 business days for the pair in question, or alternatively, exchange the model for one of your choice that fits the budget and conditions of Sneakersstore.
During peak season, all purchases are subject to availability. Restrictions apply to all exchanges.
All products purchased at Sneakerstore on promotion or at a discount are not eligible for any type of exchange; the last exchange you can make is at the time of your verification call.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Once your order has been shipped, we are not responsible for any events that may occur during transit. We will only provide support upon notification to the shipping company unless you have purchased shipping insurance.