TERMS AND CONDITIONS

Terms and conditions

By accessing and using this Internet portal, whose domain name is https://sneakerstore.com.mx , which hereinafter will be called "SNEAKERSTORE", the user is accepting the TERMS AND CONDITIONS OF USE contained in this agreement and expressly declares their acceptance using electronic means for this purpose, in accordance with the provisions of article 1803 of the Federal Civil Code.

If the user does not fully and completely accept the terms and conditions of this agreement, they must refrain from accessing, using, and viewing the website. https://sneakerstore.com.mx .

And in the event that the user accesses, uses and views the website https://sneakerstore.com.mx will be considered as an absolute and express acceptance of the TERMS AND CONDITIONS OF USE stipulated herein.

The mere use of this Internet page grants the general public the status of user (hereinafter referred to as the "user" or the "users") and implies the full and unconditional acceptance of each and every one of the general and particular conditions included in these TERMS AND CONDITIONS OF USE published by "SNEAKERSTORE" at the very moment the user accesses the website.

Any modification to these TERMS AND CONDITIONS OF USE will be made when the owner of the same, in this case “SNEAKERSTORE”, considers it appropriate, and it is the sole responsibility of the user to ensure that they are aware of such modifications.

2. RULES FOR USING THE WEBSITE https://sneakerstore.com.mx .

Users of “SNEAKERSTORE” agree that the use of the website https://sneakerstore.com.mx It will be subject to the following rules:

Information contained on the website https://sneakerstore.com.mx . The user acknowledges and accepts that the information published or contained on said site will be clearly identified in such a way that it is recognized that it comes from and has been generated by “SNEAKERSTORE” or by its suppliers.

However, the information, concepts, and opinions published on this site do not necessarily reflect the position of SNEAKERSTORE, nor that of its employees, officers, directors, and shareholders (hereinafter referred to as the "affiliates"). For this reason, SNEAKERSTORE is not responsible for any information, opinions, or concepts expressed on the aforementioned website. Furthermore, SNEAKERSTORE is not responsible for the information contained on the website, including its subpages, it being understood that the use and reliance on such information is at the user's own risk and responsibility.

“SNEAKERSTORE” reserves the right to block access to or remove, in whole or in part, any information, communication, or material that, in its sole judgment, may be: I) abusive, defamatory, or obscene; II) fraudulent, deceptive, or misleading; III) offensive; or IV) in any way contrary to the provisions of this agreement.

3. FORMATS.

Users acknowledge that, by providing the personal information required for any of the services offered on this website, they grant “SNEAKERSTORE” the authorization stipulated in Article 109 of the Federal Copyright Law. In all cases, users are responsible for the accuracy of the information provided to “SNEAKERSTORE”.

Likewise, for the provision of services, the user also agrees to accept the terms and conditions stipulated for that purpose.

4. ADVERTISING MATERIAL.

The user acknowledges and accepts that “SNEAKERSTORE” is an organization independent of third-party sponsors and advertisers whose information, images, advertisements and other advertising or promotional material (hereinafter "advertising material") may be published on the website https://sneakerstore.com.mx .

The user acknowledges and accepts that advertising material is not part of the main content published on this site.

5. DENIAL OF GUARANTEES.

The user agrees that the use of the website Access to https://sneakerstore.com.mx is at your own risk, and the services and products offered are provided on an "as is" and "as available" basis. "SNEAKERSTORE" does not guarantee that the website will meet the user's requirements or that the services offered will be uninterrupted, secure, or error-free.

“SNEAKERSTORE” does not guarantee or endorse in any way the truthfulness, accuracy, legality, morality or any other characteristic of the content of the material published on the website https://sneakerstore.com.mx .

“SNEAKERSTORE” disclaims all liability and conditions, both express and implied, in relation to the services and information contained or available on or through this website; including, without limitation:

  • a) The availability of use of the website https://sneakerstore.com.mx
  • b) The absence of viruses, errors, disabling devices or any other contaminating material or material with destructive functions in the information or programs available on or through this page or in general any failure in said site.
  • c) Notwithstanding the foregoing, “SNEAKERSTORE” or its suppliers may update the content of the page constantly, so the user is asked to take into account that some information advertised or contained on or through this website may have become obsolete and/or contain inaccuracies or typographical or spelling errors.

6. LIMITATIONS OF LIABILITY.

To the maximum extent permitted by applicable law, “SNEAKERSTORE” shall not be liable, under any circumstances, for any direct, special, incidental, indirect, or consequential damages arising out of or related to:

  • a) The use or execution of the website https://sneakerstore.com.mx , with the delay or lack of availability of use of “SNEAKERSTORE”.
  • b) The provision or lack thereof of services of any information or graphics contained or published on or through the indicated site.
  • c) The updating or lack of updating of the information.
  • d) The alteration or modification, in whole or in part, of the information after it has been included on said site.
  • e) Any other aspect or characteristic of the information contained or published on the website or through the links that may eventually be included on this site.

The provision or lack of provision of other services, all the above assumptions will be valid, even in cases where “SNEAKERSTORE” has been notified or advised about the possibility of such damages occurring.

7. WEBSITE MODIFICATIONS https://sneakerstore.com.mx .

“SNEAKERSTORE” may at any time and when it deems appropriate, without needing to notify the user, make corrections, additions, improvements or modifications to the content, presentation, information, services, areas, databases and other elements of said site, without giving rise to any claim or compensation, nor implying any recognition of responsibility in favor of the user.

8. AMENDMENTS TO THE AGREEMENT.

“SNEAKERSTORE” reserves the right to modify the TERMS AND CONDITIONS OF USE of this agreement at any time, with such modifications becoming effective immediately through:

  • a) Publication on the website https://sneakerstore.com.mx of the amended agreement.
  • b) Notification to the user about these modifications.

By accessing this agreement, the user agrees to review it periodically to stay informed of any modifications. However, each time the user accesses the website, it will be considered an absolute acceptance of the modifications to this agreement.

9. ADDITIONAL TERMS.

Occasionally, “SNEAKERSTORE” may add to the TERMS AND CONDITIONS OF USE of this agreement additional provisions relating to specific areas or new services provided on or through the website https://sneakerstore.com.mx (hereinafter referred to as "additional terms"), which will be published in the specific areas or new services of said site for your review and acceptance. The user acknowledges and accepts that these additional terms form an integral part of this agreement for all legal purposes.

10. ASSIGNMENT OF RIGHTS.

“SNEAKERSTORE” may, at any time and when it deems appropriate, assign all or part of its rights and obligations arising from this agreement. By virtue of such assignment, “SNEAKERSTORE” will be released from any obligation to the user established in this agreement.

11. COMPENSATION.

The user agrees to indemnify “SNEAKERSTORE”, its affiliates, suppliers, vendors and advisors for any action, demand or claim (including attorneys' fees and court costs) arising from any breach by the user of this agreement; including, without limitation, any arising from:

  • a) Any aspect relating to the use of the website https://sneakerstore.com.mx .
  • b) The information contained or available on or through said site or libel, defamation or any other conduct that violates this agreement by the user in the use of the indicated website.

12. TERMINATION.

“SNEAKERSTORE” reserves the right, at its sole discretion, and without prior notice or notification to the user, to:

  • a) To definitively terminate the present agreement.
  • b) Discontinue or permanently stop publishing the website https://sneakerstore.com.mx without any liability for “SNEAKERSTORE” and its affiliates.

13. SUBSISTENCE.

These TERMS AND CONDITIONS OF USE, as well as any additional terms, constitute the entire agreement between the parties and supersede any prior agreements or understandings. Any clause or provision of this agreement, as well as any additional terms, that is legally declared invalid will be eliminated or modified at the discretion of “SNEAKERSTORE” in order to correct its defect. However, the remaining clauses or provisions will remain in full force and effect.

14. NO WAIVER OF RIGHTS.

The failure of “SNEAKERSTORE”, its affiliates or suppliers to exercise any right or action arising from this agreement shall not at any time be interpreted as a waiver of such rights or actions.

15. PRODUCT INFORMATION

The information provided about each product, as well as the photographs or videos relating to them and the trade names, trademarks, or distinctive signs of any kind contained on the Site, are displayed for informational and illustrative purposes only. We are not responsible for any errors or inaccuracies in the product information.

16. PROMOTIONS

“SNEAKERSTORE” will inform Users subscribed to the newsletter, by email, of all future promotions and opportunities, with the respective dates and conditions.

The promotions will have specific terms and conditions, and Users interested in participating will be responsible for reading and understanding these terms and conditions.

17. PURCHASE OF PRODUCTS

In order to purchase the products, the User must make the payment for the selected products, taxes and corresponding shipping costs through the payment service providers that “SNEAKERSTORE” makes available to the User on the Website https://sneakerstore.com.mx , The User may only purchase products through the Website to be delivered to an address within the territory of the United Mexican States.

Once the purchase has been made by the User, through the implicit acceptance of the Terms and Conditions of Use, an email will be sent to the User informing them of the details of the purchase made.

18. PAYMENT

Payment for products purchased on the Site may be made through any of the payment methods offered by the Site, including, but not limited to: credit card, debit card, bank deposit, bank transfer, payment at convenience stores, among others. The list of payment methods offered may be subject to change at any time without prior notice to Users.

The above is understood to mean that payment by credit card, debit card or any other online payment method must be made on the website or through payment links sent to the email registered by the user.

Regarding the payment that the user must make through bank deposit, bank transfer and/or payment at Sneakerstore convenience stores, the bank accounts are as follows:


Card number: 4189-1400-5200-0360
CLABE: 072180012839154856
Account Number 1283915485
Banorte

Card number: 4152-3145-2317-9938
CLABE: 012180015981978701
Account Number 1598197870
BBVA

CLABE: 012180001174189492
Account Number 0117418949
BBVA

CLABE: 012180001174187795
Account Number 0117418779
BBVA


Sneakerstore is not responsible for payments made by users to bank accounts other than those established here or not belonging to Sneakerstore.

The order number assigned when you complete the transaction on the Site does not imply acceptance of the transaction. If there is a problem with your order, you will be contacted by email or phone.

https://sneakerstore.com.mx The purchase confirmation will be sent via email. Only after payment confirmation will the products be released for delivery to the address indicated by the User.

“SNEAKERSTORE” reserves the right to request official documents from its customers, as a means of validating the process of acquiring products through the Site.

In the event that the corresponding Banking Institution is unaware of the charges made by the User through credit card and derived from operations carried out on the Site, “SNEAKERSTORE” reserves the right to initiate the corresponding legal actions and establish criminal or civil liabilities as the case may be, or any other nature, as well as to carry out all those internal actions that may range from charging the User's credit card again to the permanent removal of the User from the Site, for which no prior authorization from the User will be required.

Transactions will be carried out through the Openpay gateway.

19. ORDER OF ACCEPTANCE AND PRICES

All product prices displayed on the Website include VAT and any other applicable taxes. However, these prices do not include shipping costs, which will be detailed separately for each order and must be accepted and paid by the User directly and exclusively before shipment.

The User should be aware that there are instances where an order cannot be processed for various reasons. In this regard, SNEAKERSTORE reserves the right to refuse or cancel any order for any reason, at any time. Furthermore, it should be understood that the User may be asked for additional information, even before the order is accepted. SNEAKERSTORE will provide the most accurate pricing information to Users; however, errors may still occur, such as when the price of an item is not displayed correctly on the Website. Therefore, the Company reserves the right to refuse or cancel any order. In the event that the price of an item is incorrect, SNEAKERSTORE may, at its discretion, contact the User for instructions or cancel the order and will notify the User of such cancellation. It should be noted that SNEAKERSTORE will have the right to cancel such orders, whether or not the order has been confirmed and paid for.

20. PRODUCT AVAILABILITY

All products offered on the Site are subject to stock and availability, so delivery time may vary without prior notice from us.

If the product is unavailable, SNEAKERSTORE will recommend replacing it with a similar product (cost, model, etc.). If the customer accepts, the product will be exchanged after payment of any price difference. If the customer has a balance due, SNEAKERSTORE will issue a coupon for future purchases. The coupon will be valid for three months. If the coupon is not used within this period, the remaining balance will be retained by SNEAKERSTORE as an administrative fee.

If the delivery time exceeds the time stipulated on the website, “SNEAKERSTORE” will issue a discount coupon to be used on the customer's next purchase. The coupon amount remains at the sole discretion of “SNEAKERSTORE”.

21. SHIPPING AND DELIVERY COSTS

The products purchased by the User will be shipped to the address specified by the User for this purpose, provided that said address is within the communicated coverage area. If the delivery area is not within the coverage area of ​​the parcel service, the customer will pay an extra charge for extended delivery zones.

Delivery time will be 90 business days during regular seasons and begins after payment confirmation by the bank, online payment platform, or receipt of payment receipt. During peak seasons such as Buen Fin, Hot Sale, and Christmas, delivery time may increase.

In the event of factors beyond the control of SNEAKERSTORE, such as strikes, pandemics, wars, or terrorism, in any of the countries from which SNEAKERSTORE imports its products, the delivery time may be extended indefinitely. In this case, the customer may select another pair to exchange for the originally purchased pair.

The products will be shipped and delivered to the User by third parties (hereinafter “Shipping Companies”). Therefore, the User agrees to abide by the Shipping Companies' delivery policies for the shipment and delivery of the products, which are incorporated by reference into these Terms and Conditions of Use.

The delivery timeframe described on the Site is an estimate. Therefore, this timeframe may change due to logistical reasons or force majeure. In the event that any unforeseen event or force majeure delays the delivery of products purchased on the Site, “SNEAKERSTORE” will be exempt from any liability.

If the User has not received the products within the period declared by “SNEAKERSTORE” or if their order has arrived damaged or incorrect, they should contact the Company through the customer service center in the “reference number” section located on the page https://sneakerstore.com.mx

Shipping costs will be added to the price of the merchandise purchased and will be calculated and communicated to the User before purchase confirmation. Shipping costs may depend on factors such as the total weight of the merchandise, distance, and delivery method, and may be modified at any time without prior authorization from the User.

At the time of delivery, the person receiving the merchandise will be asked for an official identification (voter ID, passport, FM2 immigration form or driver's license), so it is required to have this document on hand at the delivery of the purchase.

It is important that the User verify the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, they should NOT accept the delivery from the Shipping Company and should immediately contact the “SNEAKERSTORE” customer service center using the “reference number” section located on the website. https://sneakerstore.com.mx

22. CANCELLATION OF THE PURCHASE OF THE PRODUCTS

The User may not cancel a purchase of Products made through the Website. The following are some examples and possible solutions; these are illustrative but not exhaustive.

If the User has not received their order within the established time and manner according to the "product delivery" section, they may request a change of model, product, or use it as credit for the customer in another purchase.

The User has received an incorrect or damaged order and does not wish to exchange it. It will be understood by both parties that the first product received will be the final product purchased by the customer. This implies that the customer accepts the product and releases “SNEAKERSTORE” from any liability.

The user may only request changes and must follow the procedure outlined in the "Changes" section of these Terms and Conditions. The user can check the status of their purchase by contacting "SNEAKERSTORE" customer service using the "reference number" section located on the page. https://sneakerstore.com.mx

23. REFUNDS

The User will be refunded the amount(s) of the purchase requested as an exchange or return if they are not satisfied with the solutions offered by “SNEAKERSTORE”. This refund can only be used for products sold or distributed by “SNEAKERSTORE”. No refunds will be issued in cash, by deposit, transfer, or any other monetary method. Refunds will only cover the cost of the returned products; shipping costs will not be refunded.

“SNEAKERSTORE” is not and will not be responsible for the expenses caused by those returns that occur without respecting the steps established in the procedure presented in the “Cancellations” section.

24. CHANGE POLICIES

The User may exchange products purchased through the Website, provided that:

  • 1. Request the exchange within 3 calendar days following the delivery date.
  • 2. In the event that the exchange is due to size or model and/or any reason that is not attributable to “SNEAKERSTORE”, the customer will bear the shipping costs.
  • 3. The merchandise for exchange must not have been used and must be presented in good condition.
  • 4. An exchange can be made for another product of equal or greater cost (paying the difference).
  • 5. No changes will be made to discounted products or offers.
  • 6. The User will only have one opportunity to exchange their product. Any subsequent exchange request will be rejected, as it will be identified that the requested exchange is for a product paid for with a promissory note. Therefore, it is recommended to carefully choose the product when redeeming the promissory note to avoid rejection of the request.
  • 7. “SNEAKERSTORE” does not cover the freight costs generated by the exchange request, nor is it responsible for the costs if at any time the product(s) do not meet the quality standards; the User will be responsible for the shipping costs generated in both cases.

At “SNEAKERSTORE” we have the highest quality standards, so we recommend taking care and packing the product(s) as indicated in our policies to avoid rejection and generating shipping costs.

25. CHANGE PROCESS

The process for changing the Products will be as follows:

  • ○ The User must contact us through the “I need help” section located on the page https://sneakerstore.com.mx within the site within the established timeframe: 3 calendar days after delivery of your order.
  • ○ The reason for the change must be mentioned in order for the request to be validated.
  • ○ Once the pre-request for exchange has been processed, the User will receive packaging instructions and the address to which the product(s) should be sent via email, using the nearest courier service for shipping. This procedure will be valid for 3 calendar days after the email is sent; if the instructions are not followed within the established time, the pre-request will be automatically canceled.
  • ○ The User must package the product in its original box or packaging, guaranteeing the exchange in perfect condition.
  • ○ After the order is delivered to the courier, the user must immediately access the link sent by email for changes and enter the tracking number provided by the courier. If this information is not entered, the pre-request cannot be completed and the Change Folio will not be sent, resulting in the rejection of the service upon receiving the physical product.
  • ○ Once the product is received and verified by the quality area of ​​“SNEAKERSTORE”, the exchange is made to the User; If it meets the requirements, a digital promissory note will be sent to the user for the value of the product(s), which must be redeemed on the site and will be valid for 15 calendar days from the date of sending. This promissory note is unique and cannot be combined with other offers.
  • ○ If the change request is not approved, the User will be notified by email to send a prepaid shipping label from the courier service selected in the "I want help" section located on the page https://sneakerstore.com.mx so that “SNEAKERSTORE” can send the product(s) back.
  • ○ “SNEAKERSTORE” will not be responsible for freight costs generated by any request for changes.

26. USER RESPONSIBILITY IN RELATION TO TRANSACTIONS

The User assumes responsibility for all costs, fees, taxes, and claims arising from the use of this Website. The login credentials provided to the User for their profile are intended solely for personal use and must be treated confidentially. The User must change their passwords regularly. All transactions made through the profile account will be attributed to the account holder and will be binding.

The User shall be liable without limitation for direct and indirect damages, as well as consequential damages, that may be caused by gross negligence or illegal intent.

27. BILLING POLICIES

To request an invoice, the User must send their full name, Federal Taxpayer Registry number, address, purchase number, and email address to facturacion@sneakerstore.com.mx within 24 hours of purchase confirmation. For invoice issuance, the request must be made within the same month as the purchase. If the request falls within the last two days of the month, the deadline will be extended to the first three days of the following calendar month.

28. RESTRICTIONS FOR MINORS

“SNEAKERSTORE” does not intentionally sell to minors, so parents and guardians are advised to carry out product purchases or website registration activities themselves.

Parents or guardians of minors will be responsible for the acts carried out by them as provided by these Terms and Conditions of Use, including damages caused to third parties, actions carried out by them that are prohibited by law and by the provisions of this agreement, without prejudice to the responsibility of the User, provided that the latter is not the parent or legal representative of the minor offender.

29. RESPONSIBILITY

The User hereby agrees to indemnify and hold harmless “SNEAKERSTORE” and its subsidiaries, parent company, shareholders, directors, employees, officers, advisors and agents from and against any and all actions, proceedings, liabilities, demands, claims, losses, liabilities, damages, costs, expenses and costs, as well as the expenses, costs and fees of attorneys and external advisors that arise from or are related to the User's violation of: (i) these Terms and Conditions, and/or (ii) any applicable laws, rules, decrees or regulations.

“SNEAKERSTORE” reserves the right to assume the defense and control of any matter or claim that involves or could involve the payment of compensation associated with any breach by the User. The User agrees to cooperate with “SNEAKERSTORE” in the development of the relevant defenses.

30. APPLICABLE LAW AND JURISDICTION.

These terms and conditions will be subject to and interpreted in accordance with the laws and before the courts of Mexico City, the parties waiving any other that may correspond to them by reason of domicile or any other.